I Can't Find the Records I'm Looking For

Sometimes you know for certain that a record was entered into IndustrySafe. You have the incident number, system ID, etc. However, each time you search, your query doesn't return what you're looking for. It's not that the records have moved, were deleted, or gone - they're there. You're just unable to access them. This is most likely due to you user privileges. In order to protect our employee's data (as we store PII and HIPPA information within IndustrySafe), only certain user levels have access to records entered by other system users. 

There are many different user privileges that can be associated with your account in IndustrySafe. However, the most common or default level, only allows the user to view records he/she placed into IndustrySafe. This level - the "employee" level - is how all users are initially configured when their accounts are loaded into IndustrySafe. Simply put, regardless of where the record is located, what search criteria you use, or how you try to find it, you'll only be able to view the record if you entered the record into IndustrySafe. 

In order to view a record you did not enter into IndustrySafe, you'll need to contact your SH&E Manager and ask for elevated privileges.