Can't Update Incident: Tracking ID is Invalid

If you are attempting to update an incident, but receive a message such as this when you save:

Then you do not have the necessary privileges to update the record. 

When an incident record is deemed to include HIPAA information, the employee's name, tracking ID, and title are masked to users who are not granted access to HIPAA information. In other words, if your user profile does not allow you to view HIPAA information, then that information is not available to you, unless you initially authored the record. This will also prevent you from updating the record as you'll be unable to save the employee's personal information to the form. 

If the box on the "Initial Incident Form", "Was an employee or directly supervised contractor injured?" is marked "Yes", the record is considered to contain HIPAA information and is treated as such. 

This box causes sections of the "Incident Investigation Form" to show or hide which contain personal health information about the employee which require additional protection. As such, only certain user profiles allow a user to view records that contain HIPAA information, unless the user initially authored the record. 

If you need to make an edit to the record, or feel you should have additional privileges based on your job duties or scope, please contact your Area or Regional SH&E Manager. Each Business Group throughout AECOM manages what users have access to which types of information beyond the default level.